CATR/ATR Roles & Responsibilites

CHIEF AGENCY TELECOMMUNICATIONS REPRESENTATIVE (CATR) RESPONSIBILITIES/DUTIES

(One Designated Per Agency)
  • Is at the supervisor/manager level or above (i.e. SSM I/II/III; TSM I/II; BSO I/II/III; DPM I/II/III/IV; CEA, etc.)
  • Is the primary point of contact with the Office of Technology Services, Statewide Telecommunications and Network Division (OTech-STND) for agency telecommunications matters.
  • Must register with the STND by completing a Chief Agency Telecommunications Representative (CATR)/ designation form. This registration provides authority to act as the primary contact with the OTech-STND, and to approve the purchase of telecommunications products and services through the STD. 20 and processes for their agency. Is responsible for entering their agencies ATR’s information into the database. In addition, the CATR is accountable for adding, changing and inactivating ATR information for their agency.
  • Delegates day-to-day telecommunications management responsibility within the agency, based on workload, geography or functional area of responsibility, by designating ATR(s) as needed. The CATR should coordinate with the ATRs to develop agency/local telecommunications policies and procedures in compliance with state law and policy.
  • Provides oversight for and has knowledge of, agency telecommunications functions; has the ability to make or elevate telecommunications related decisions on behalf of the entire agency. Coordinates and communicates the resolution of significant telecommunications issues with their agency field offices, districts, boards, etc. as appropriate.
  • Helps ensure that state policy implementation or OTech requests for information are completed. Keeps agency management and staff informed of policy changes, and oversees agency procedures and developments pertaining to telecommunications services. Includes OTech-STND in the planning of major projects that will require CALNET services or OTech-STND support.
  • Should be familiar with and adhere to the telecommunications sections of the State Administrative Manual (SAM Chapter 4500) and follow established STMM guidelines and procedures.
  • As determined by the agency, may also perform some or all of the duties of an ATR (day- to-day telecommunications duties), especially if at a small agency.

AGENCY TELECOMMUNICATIONS REPRESENTATIVE (ATR) RESPONSIBILITIES/DUTIES

(Agency Designates As Many As Required To Meet Telecommunications Needs)
  • Performs the day-to-day telecommunications activities for an agency or sub-unit of an agency (i.e. a large agency may have an ATR for each of its field offices or divisions).
  • This provides authority to act as a contact with the Office of Technology Services, Statewide Telecommunications and Network Division, (DTS-STND), and to approve the purchase of telecommunications products and services through the STD. 20 process for the agency.
  • Completes, signs, and submits STD. 20s per State policy and procedures to order telecommunications products and services. As per agency processes, reviews, edits, approves, and signs STD. 20s , prepared by other agency personnel. Coordinates and submits these orders to vendors.
  • Coordinates with the CATR as needed to share information, to implement state policy and respond to DTS action/information requests, to resolve telecommunications issues, and to develop local policy and procedures based on State law and policy. Elevates telecommunications related decisions to the CATR and/or others per local agency processes.
  • Reviews and follows up on agency initiated telecommunications requests, and implements systems and services in compliance with the State Administrative Manual (SAM), State Telecommunications Management Manual (STMM), and Agency Telecommunications Representative (ATR) Bulletins, and established agency policies, procedures, and plans.
  • As per agency procedures, keeps management and staff informed of policy changes, new service offerings, and current procedures and developments pertaining to telecommunications services. May arrange for repair and maintenance of telecommunications systems. Maintains timely and accurate systems and service records.
  • Monitors telecommunications systems and services for appropriate and cost-effective use. With the CATR, establishes processes to maintain systems security, including identifying and reporting fraud and abuse of telephones.
  • Should be familiar with and adhere to the telecommunications sections of the SAM Chapter 4500 and follow established STMM guidelines and procedures.
  • Provides or arranges to obtain staff training on telecommunications products and services as per the agency policy/procedures.